4 ms·

It has been a bit over a year now but my T-mobile SIM was hijacked twice in one weekend. After the first time I reset the PIN to a six or eight digit PIN expec

It has been a bit over a year now but my T-mobile SIM was hijacked twice in one weekend. After the first time I reset the PIN to a six or eight digit PIN expecting that to be good enough. After the second time I made it even longer. That said, I believe that it was some sort of inside job and the PIN was never actually needed. I vaguely recall some story in the following months regarding prosecution of T-Mobile staff for related activity. CORRECTION: This was almost 3 years ago. sigh

smellsinore 5y ago
How was your SIM hijacked? Do you mean eSIM? or your phone was cloned somehow?
- zinekeller 5y ago
  I don't know where you are, but in America you can request SIM replacements with the same number. These should be only in cases where you lose or damaged the original SIM, but either some staff got a bit lenient or the impostor have forged the necessary documents to prove ownership. Oh, and you can request it on-phone too (plus mailbox interception!) It seems that in this case, the poster alleges that some staff might be actually involved in this process (which in this case, it's game over).
  - dkrysl 5y ago
    Sorry, can you explain this? > you can request it on-phone too (plus mailbox interception!)
    - zinekeller 5y ago
      Like, contact the customer service hotline, and since they're sending the SIM card through the registered address, someone must get it in delivery. Alternatively, just literally ask the customer service to change the address. They should checked these kinds of requests, but considering that currently the T-mobile data leak is on the front page, you shouldn't be really shocked on how lax American security standards (except for their military) are.
- kencausey 5y ago
  Yes, as zinekeller said, they (T-Mobile support presumably) simply changed what SIM card was assigned to my account. Luckily, I received a disconnection notice on my phone as soon as this happened and was able to call T-Mobile (with my computer and Google Voice) to get it changed back.

smellsinore 5y ago

How was your SIM hijacked? Do you mean eSIM? or your phone was cloned somehow?

zinekeller 5y ago
I don't know where you are, but in America you can request SIM replacements with the same number. These should be only in cases where you lose or damaged the original SIM, but either some staff got a bit lenient or the impostor have forged the necessary documents to prove ownership. Oh, and you can request it on-phone too (plus mailbox interception!) It seems that in this case, the poster alleges that some staff might be actually involved in this process (which in this case, it's game over).
- dkrysl 5y ago
  Sorry, can you explain this? > you can request it on-phone too (plus mailbox interception!)
  - zinekeller 5y ago
    Like, contact the customer service hotline, and since they're sending the SIM card through the registered address, someone must get it in delivery. Alternatively, just literally ask the customer service to change the address. They should checked these kinds of requests, but considering that currently the T-mobile data leak is on the front page, you shouldn't be really shocked on how lax American security standards (except for their military) are.
kencausey 5y ago
Yes, as zinekeller said, they (T-Mobile support presumably) simply changed what SIM card was assigned to my account. Luckily, I received a disconnection notice on my phone as soon as this happened and was able to call T-Mobile (with my computer and Google Voice) to get it changed back.