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You chose to respond with kindness and humility here when you could've been really hostile and defensive. Really nice to see. You've made me like MeiliSearch ev
by aarondf 5y ago
You chose to respond with kindness and humility here when you could've been really hostile and defensive. Really nice to see. You've made me like MeiliSearch even more!
Keep up the good work.
- wibblewobble123 5y agoAll CEOs are contrite when they respond to being publicly shamed on Hacker News. It’s somewhat of a Hacker News trope at this point. It’s amusing, but it doesn’t mean anything. I’ve commented on both Stripe and DigitalOcean’s terrible support, under different accounts, and had some XO give the “we’re so sorry, email me directly and I’ll personally look into it, our customers are really important to us” tripe. There is no good work here. Only platitudes.