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Hello, as CEO of MeiliSearch, I'm really sorry from the whole team if we did not satisfy you when solving one of your bugs. I don't know which bug exactly you a
by qdequelen 5y ago
Hello, as CEO of MeiliSearch, I'm really sorry from the whole team if we did not satisfy you when solving one of your bugs. I don't know which bug exactly you are referring to, but in any case, we try to answer our users and contributors with the maximum of transparency and love.
Moreover, we are certainly, on some features, maybe a little bit late. Delay that we will more than compensate before the end of the year. Our priority until now has been to offer a robust search engine accessible to all. For us, the developer experience is really important, whether it is in the use of the API or in the communication with the community.
We will continue to try to do our best for the community. If you want to help us to improve, I would be happy to take your feedback.
- aarondf 5y agoYou chose to respond with kindness and humility here when you could've been really hostile and defensive. Really nice to see. You've made me like MeiliSearch even more! Keep up the good work.
- wibblewobble123 5y agoAll CEOs are contrite when they respond to being publicly shamed on Hacker News. It’s somewhat of a Hacker News trope at this point. It’s amusing, but it doesn’t mean anything. I’ve commented on both Stripe and DigitalOcean’s terrible support, under different accounts, and had some XO give the “we’re so sorry, email me directly and I’ll personally look into it, our customers are really important to us” tripe. There is no good work here. Only platitudes.
- rrjanbiah 5y agoA few days ago, I shared a couple of suggestions for Meili. I'm not sure if you received them. You may DM me at @rrjanbiah