You exchange the relationship from boss to customer and business partner. You divide your customer facing work unto three categories: DELIVERY, MANAGEMENT, STEE

You exchange the relationship from boss to customer and business partner. You divide your customer facing work unto three categories: DELIVERY, MANAGEMENT, STEERING The relationship must be strong and you must have a working relationship, can never be caustic. Make sure that you are making the customer shine, always. Be a trusted advisor when you can. Say yes a lot, but setting expectations and saying no is also okay and important. Risk tolerance and thick skin is key. The financial reward is sky high.