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I agree with the questions you're asking, in reality I'd ask those too but wanted to constrain my post to make a point. That point is, again, the attempt to ge
by xyzelement 5y ago
I agree with the questions you're asking, in reality I'd ask those too but wanted to constrain my post to make a point.
That point is, again, the attempt to get to root cause (whether you go deep or wide) is valuable. The idea that you won't get the ONE TRUE ANSWER shouldn't stop that effort. An organization that landed at either your or my answer is better off than one that landed at neither.
- kqr 5y agoWith that clarification, I think we agree on content, but disagree on terminology. "Root cause" tends, in my experience, to make people think of a singular causal path (sometimes even called a chain) which just... stops, at some convenient place. And this is "the root cause". I strongly oppose that picture of failure.