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>+1 - subtly, if it's important someone will re-file or re-open it. With all due respect, this absolutely is not the only outcome. I'm going through this right
by xoa 5y ago
>+1 - subtly, if it's important someone will re-file or re-open it.
With all due respect, this absolutely is not the only outcome. I'm going through this right now with UniFi and Ubiquiti, which has been a raging development dumpster fire for years now though the rot has only really started to become critical and more generally obvious the last year or two. UniFi is full of very important bugs, issues, and missing or badly implemented core functionality. But, like many many others, after devoting a lot of time to detailed bug reports and figuring out how to make it reproducible and extensive work helping identify how to meet standards that all got closed/ignored or even actively got worse?
I simply don't give a flying fuck any longer. I'm not "re-filing" (of course, they've dumped even their minimal mediocre old feature/bug tracker anyway with no replacement, but I don't make new threads either). I mostly don't bother anymore with reporting anything UniFi at all. Instead I've been steadily migrating away entirely. For me, UniFi is now in a completely subservient role, still doing a certain amount of switching and WiFi but with 100% of core network functions, routing/gateway coverage etc moved to OPNsense. As the time comes to get new gear anyway for WiFi 6E/7 and more multigig switching that'll be the end of it for my ~100 pieces of kit.
Of course companies/projects are free not to care, and depending on what sort of goal a project has or what sort of lock-in/stickiness and core revenue areas a business has it may indeed not matter if there is an exodus of small/older users/customers. But it shouldn't be assumed in every instance that "if this is really important someone will poke us again" because everyone only has so much time themselves to poke you, and if word gets around that it's pointless to even try than that will be the last you hear from them until they're gone entirely. IMO, the true terror for many business/projects shouldn't be criticism, it's silence. When people simply don't even care enough to even invest the time to get mad anymore.