I work in a customer-facing position within network security at AWS. This sounds dystopian and inhumane. But to do their job effectively, these employees (much

I work in a customer-facing position within network security at AWS. This sounds dystopian and inhumane. But to do their job effectively, these employees (much like myself) must have access to a lot of critical data that can do a lot of damage inappropriately leaked. This may not be the best solution to protecting data, but it's a hard issue to solve. Stuff like SIM swapping and recent Twitter hacks come from insider threats. Consumers want companies to protect them (i.e. the consumers) from insider threats. How are companies supposed to do that? Monitoring the speed of typing is one not-particularly-invasive way to do that. TL/DR: Don't eat the sausage if you can't stomach how it's made.