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This is trivial to solve: only initiate phone calls using your own backend. get the customer to request an immediate call. Even better, callbacks on demand mea
by dannyw 5y ago
This is trivial to solve: only initiate phone calls using your own backend. get the customer to request an immediate call.
Even better, callbacks on demand mean no hold music. Just waiting time for the call.
- mister_tee 5y agoyes, I sort of assumed--maybe incorrectly--that these employees/contractors handle chats and calls that were initiated from the help center and a logged-in account. agree with grandparent that incoming cold calls would be more challenging in terms of both authenticating the caller (some places I've called just seem to match phone number) and limiting access to information.