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Does German law allow recording support helpdesk phone call? What make email different from phone call?
by j16sdiz 5y ago
Does German law allow recording support helpdesk phone call?
What make email different from phone call?
- foepys 5y agoThe company can record phonecalls with customers as long as the customers agree, which is already being done under the disguise of "improving customer service". The company cannot record all phone calls an employee makes. The company can simply require all customer communication to go through a proper CRM. This way there is no need to look into an employee's personal inbox.