2 ms·
I found this unproductive. If a customer phone the support directly, are they going to hold the phone for hour waiting for approval? Only after the approval,
by j16sdiz 5y ago
I found this unproductive.
If a customer phone the support directly, are they going to hold the phone for hour waiting for approval? Only after the approval, the support can start reading the work email and decided the next step.
Co worker and manager need to aware of the work progress, just in case the employee is sick or something.
Employee should do their private work on their own devices.
- foepys 5y agoThe company can easily take measures to prevent situations like this by using a proper CRM solution. If the company didn't, it's its own fault. Flaws in internal processes don't legitimize surveillance.
- pessimizer 5y agoIt's also valuable to co-workers and managers to know if the employee might be engaging in behavior that could get them sick, or if they are looking for another job. So employers should really be able to monitor their employee's own devices, health records, and expenditures.