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>>tomorrow it will be like Amazon fufillment centers in the Call Center no time to take a potty break That's already two decades back. I remember back when I
by kamaal 5y ago
>>tomorrow it will be like Amazon fufillment centers in the Call Center no time to take a potty break
That's already two decades back.
I remember back when I started out in the 2000s. I worked at a call center here in Bangalore. The breaks were one 35 mins(lunch), three 15m breaks spread over the shift, which most people took to use rest rooms. Many times you need to call the floor manager, and they turn it down. You need to hold your rest room emergency until they let you go to the toilet for 15 minutes. You got penalised if you over shot the 15m rest room break.
They even had metrics like resolve rate, calls per day, escalation count, data collection metrics(if you made 3 mistakes entering the user email, you were fired) etc etc.