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It's a huge security risk to add a keylogger. It's also a deep invasion of privacy and compromises the ability of employees to conduct private one on ones, whic

It's a huge security risk to add a keylogger. It's also a deep invasion of privacy and compromises the ability of employees to conduct private one on ones, which are important for the mental well-being of a company of people. Imagine working from an office with a microphone attached to your desk that pipes everything you say to your boss, your boss's boss, all the way up the chain. People need to vent. Sometimes people need to waste time and shoot the shit about things unrelated to work. People need to be able to discuss things in private without fear. Otherwise the culture will descend into a constant state of paranoia and dysfunction.

randycupertino 5y ago
It basically devolves the workplace into wargames where the employee focus becomes an "us vs them" battle stalemate with management re: tracking and obsessing over the KPIs vs how to beat the KPIs. I worked in call center management and saw this play out real time. They made clients wear fitbits and hit metrics to qualify for the cheaper health insurance plan. Workers put the fitbits on drill bits and ran drills to whirl around the fitbit to beat the metrics. Then there was a mass group chat about how to beat the system. Then peoples personal cell phones had to be banned and kept in lockers outside the offices. And around and around and on and on it went. It was literally like Tom and Jerry and everyone was miserable and meanwhile the company wasn't doing well because nobody was focused on getting any high quality work done because of all the distractions and drama over the tracking.
BLKNSLVR 5y ago
Good working relationships has the capacity to boost productivity like nothing else. The cost of the unproductive time of a pleasant work-place conversation should be easily out-weighed by 'happy socially-engaged-in-the-workplace employee' pulling out all the stops to solve problems for their colleagues. I don't believe this can be represented by KPIs, and therefore doesn't factor into (bad) managements' view of the world.

randycupertino 5y ago

It basically devolves the workplace into wargames where the employee focus becomes an "us vs them" battle stalemate with management re: tracking and obsessing over the KPIs vs how to beat the KPIs. I worked in call center management and saw this play out real time. They made clients wear fitbits and hit metrics to qualify for the cheaper health insurance plan. Workers put the fitbits on drill bits and ran drills to whirl around the fitbit to beat the metrics. Then there was a mass group chat about how to beat the system. Then peoples personal cell phones had to be banned and kept in lockers outside the offices. And around and around and on and on it went. It was literally like Tom and Jerry and everyone was miserable and meanwhile the company wasn't doing well because nobody was focused on getting any high quality work done because of all the distractions and drama over the tracking.

BLKNSLVR 5y ago

Good working relationships has the capacity to boost productivity like nothing else. The cost of the unproductive time of a pleasant work-place conversation should be easily out-weighed by 'happy socially-engaged-in-the-workplace employee' pulling out all the stops to solve problems for their colleagues. I don't believe this can be represented by KPIs, and therefore doesn't factor into (bad) managements' view of the world.