It doesn’t matter that CSAs are working remote. There are monitoring solutions for those too. Here’s a recent report on one of the companies that counts Apple

It doesn’t matter that CSAs are working remote. There are monitoring solutions for those too. Here’s a recent report on one of the companies that counts Apple as its customer monitoring employees by video. [1] Apple in this instance responded that it prohibits such monitoring. [1]: https://www.macrumors.com/2021/08/09/workers-complain-about-monitoring-plans/ https://www.macrumors.com/2021/08/09/workers-complain-about-...