If you're claiming that criticism you're facing is just due to "confusion", it is helpful to state what the confusion is and what the actual facts are, and thos

If you're claiming that criticism you're facing is just due to "confusion", it is helpful to state what the confusion is and what the actual facts are, and those facts better differ from the common understanding of the issue. Otherwise, like in this case, it just becomes an article basically stating "company trying to gaslight people after they got caught doing something bad".