3 ms·
The anger on the Android forums is partly financial – one developer said downloads had been cut 80 per cent since the change – and partly irritation at Google's
by cageface 15y ago
The anger on the Android forums is partly financial – one developer said downloads had been cut 80 per cent since the change – and partly irritation at Google's arrogance: the company hasn't bothered to respond.
It's this exactly that makes me wary of depending on Google for anything other than GMail. If you have any kind of problem with them you're thrown into this Kafka-esque maze of automated support that often can't do anything for you and leaves you no way to escalate an issue.
- dexen 15y agoI'm with you there. However, building a mostly automated support system for array of diverse services is something we (the present-day civilization) have little experience with. This painful experiment /may/ end up accumulating enough experience to make cheap, mostly-automatic support possible in a few years. As opposed to current practice of throwing countless callcenter `drones' (people forced to adhere to ready-made scripts) onto the problem. Should the experience gathered become public knowledge, the need for tech-support personnel would be drastically lowered. In practice significantly lowering barriers for start-ups to serving large userbases.
- cageface 15y agoI think there will always need to be some kind of escape hatch at the top that connects you to a real person. The complete lack of such with Google's services is vexing.