4 ms·

Last time I tried to get an Uber, the app found me a ride then when he was on his way he cancelled the ride. I go on the app and get another ride, on the way he

by LandR 5y ago

Last time I tried to get an Uber, the app found me a ride then when he was on his way he cancelled the ride. I go on the app and get another ride, on the way he cancelled the ride... I called a regular black cab and got picked up in 5 mins. I assume both got a more profitable / closer ride on the way to pick me up, so ditched me and got that one. That shit doesn't fly with black cabs here.

only_as_i_fall 5y ago
My favorite is when they call me to ask where I'm going and then cancel if it's not within 5 minutes of city center or an airport. I'm guessing uber is relaxing their requirements just to keep drivers around
darkwizard42 5y ago
Unfortunately, that isn't how Uber works. If someone was on the way and cancelled a ride, that is largely wasted time for the driver. The incentives for the driver are to come pick you up and get you in their car as soon as possible (thats when they start earning per minute, per km money). What is more likely that occurred is that they either saw where you were going (which is revealed upon the ride request being accepted, they can only see how far away ETA wise you are from them when accepting and recently some passenger rating information, experiments have been done about showing the approximate pay of rides before accepting as well) and decided not to pick up OR they are multi-apping and found a closer ride (again not likely on this second one because repeated cancelling of rides lowers the likelihood you will get future rides of high value - given you are killing the user experience for the rider). You mentioned black cab which leads me to believe you might be in New York or Europe and yes, service there is definitely better but for MOST of the US, cabs were notoriously fickle and would RARELY show up on time and even if they did would then sometimes just leave once they heard where you were going or their card reader would "malfunction" just as you finish the ride.
- aliswe 5y ago
  > Unfortunately, that isn't how Uber works Don't you mean fortunately
  - darkwizard42 5y ago
    Correct, my bad!

by LandR 5y ago

only_as_i_fall 5y ago

My favorite is when they call me to ask where I'm going and then cancel if it's not within 5 minutes of city center or an airport. I'm guessing uber is relaxing their requirements just to keep drivers around

darkwizard42 5y ago

Unfortunately, that isn't how Uber works. If someone was on the way and cancelled a ride, that is largely wasted time for the driver. The incentives for the driver are to come pick you up and get you in their car as soon as possible (thats when they start earning per minute, per km money). What is more likely that occurred is that they either saw where you were going (which is revealed upon the ride request being accepted, they can only see how far away ETA wise you are from them when accepting and recently some passenger rating information, experiments have been done about showing the approximate pay of rides before accepting as well) and decided not to pick up OR they are multi-apping and found a closer ride (again not likely on this second one because repeated cancelling of rides lowers the likelihood you will get future rides of high value - given you are killing the user experience for the rider). You mentioned black cab which leads me to believe you might be in New York or Europe and yes, service there is definitely better but for MOST of the US, cabs were notoriously fickle and would RARELY show up on time and even if they did would then sometimes just leave once they heard where you were going or their card reader would "malfunction" just as you finish the ride.

aliswe 5y ago
> Unfortunately, that isn't how Uber works Don't you mean fortunately
- darkwizard42 5y ago
  Correct, my bad!