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sounds familiar: When I wanted to upgrade a SL Server and I already had a Lion client license, the App Store told me that I also need the Server License and whe
by pilif 15y ago
sounds familiar: When I wanted to upgrade a SL Server and I already had a Lion client license, the App Store told me that I also need the Server License and whether I wanted to buy it.
That made sense like this and I said yes.
This gave me an error 500 and the recommendation to try again.
And again
And again
I got suspicious when the App Store told me that my credit card was declined and low and behold: Yes. Every error 500 charged me with a Lion client and a Lion server license until my Credit Card company's fraud detection locked my card.
The App Store has shown 7 instances of Lion and 6 instances of Lion Server in the purchased tab, but neither "Install" button actually worked (error 500).
To their credit, they refunded the purchases, but not without telling me in their ticket response that this is a very generous exception they are making this one time and that all app store purchases are final.
I guess they are just not quite there where they should be to sell an OS over only electronic means.
- ZoFreX 15y ago> this is a very generous exception they are making this one time and that all app store purchases are final Statements like this make me very glad I live in a country where such declarations are automatically fiction.
- dspillett 15y agoThis can't be legal in many places. It certainly isn't here in the EU, and I find it hard to believe that most (if not all) US states don't have consumer protection regulations that cover this. If the error is due to a fault in the system the customer should not be punished for that error. I'm not an iStuff user at all at the moment, but would consider an iDevice if it were ever the right tool for the job at the right price. If they are going to try make the customers pay for faults like this (forcing the customer to know and quote relevant law/regulations to get the right thing done) then my attitude will move to never touching an iProduct for as long as I live and recommending friends/family/other take a similar stance.
- jamaicahest 15y agoIn most situations you can just tell your bank to block the transaction and that's the end of it. If you have a bank worth a damn.
- ZoFreX 15y agoI don't mean just from a fault perspective - if I buy something online in general I can get a refund later if I merely change my mind (although I don't know if this applies to purely digital purchases). In the UK, most of the times you see "No refunds", the sign in question has zero effect.