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Why pricing by logins for a support tool is nuts
- pbreit 15y ago"is actually lying to you" I really don't like accusations of lying even if it is accurate (not the case here). I think we need to clean up our discourse and treat people with the benefit of the doubt as much as we can. Public conversations have become so coarse and argumentative.
- nithyad 15y ago@pbreit Most companies (not going to name names) know involving people or an entire team is what is needed to deliver great support but put in efforts to cap usage in that direction to make more money(which is okay). The lie here is how they claim they are by what they are doing helping their customers offer awesome support. Our contention is there are more sensible ways to monetize and we have no qualms calling a lie a lie.
- pbreit 15y agoFine. But a company can charge per seat and still legitimately claim to "help you deliver great support". Saying that's a "lie" really bugs me.
- ordinaryman 15y agoSimilar thoughts from last year.. http://rrajkumar.wordpress.com/2010/10/13/why-freemium-pricing-model-for-crm-online-databases-needs-to-change/ http://rrajkumar.wordpress.com/2010/10/13/why-freemium-prici... Software is turning into a commodity and will eventually be priced like one.
- pilif 15y agoPricing via accounts might be suboptimal, but pricing by tickets? This way the useless tickets of people having problems with third party software and still asking me for help will hurt me even more. Not only do they waste my time then, they also waste my money. And if I wanted to annoy somebody I knew was using a pay-per-ticket account, I could quickly write up a small script to submit thousands of bogus tickets. Charging for a resource entirely under control of others and not at all under your control seems to be a bad thing for me.
- nithyad 15y agoSpam needn't be taken into account. Also, the tiers can be based on a range - let's say upto 500 tickets, between 500 and 1000 and so on.