They were hoping nobody would notice. I'm sure they've been working on changes as a result of this since June and have had a response plan in place as well, but

They were hoping nobody would notice. I'm sure they've been working on changes as a result of this since June and have had a response plan in place as well, but in their ideal world, this would have never made it to the top of HN and other sites, and TechCrunch would have never gotten involved. Why point people towards something that will always give you a black eye when they could say "see the new features we have to keep you safe" instead? FWIW, similar to PayPal paying well north of $100M to really learn how to do fraud prevention, AirBnB should consider the cost of making things right for her as part of the cost of learning how to rent safely. Not doing so is a very short-term decision that reduces trust in their ecosystem and trust is fundamental to their success.