What about this from her own blog post? > I would be remiss if I didn’t pause here to emphasize that the customer service team at airbnb.com has been wonderful

What about this from her own blog post? > I would be remiss if I didn’t pause here to emphasize that the customer service team at airbnb.com has been wonderful, giving this crime their full attention. They have called often, expressing empathy, support, and genuine concern for my welfare. They have offered to help me recover emotionally and financially... (http://ejroundtheworld.blogspot.com/2011/06/violated-travelers-lost-faith-difficult.html http://ejroundtheworld.blogspot.com/2011/06/violated-travele...) edit:formatting