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The gaslighting also makes me very uncomfortable: > The overwhelming majority of people (97% in fact) choose to subscribe to our new service and many of those

The gaslighting also makes me very uncomfortable: > The overwhelming majority of people (97% in fact) choose to subscribe to our new service and many of those who initially purchased a license later changed their mind and traded it in for a membership. With each of the last two versions, they hid the standalone version more. I'd hardly characterize all 97% of those users as voluntary. Their PR doublespeak isn't helping either: https://news.ycombinator.com/item?id=28143821 https://news.ycombinator.com/item?id=28143821 I don't think I can trust this new AgileBits.

judge2020 5y ago
I think it depends on how they got 97%. They hide the standard version on the website, but the specific picture they show in-app[0] is pretty clear about the license option, so if it's 97% of people choosing the subscription via that screen i'd believe them. 0: https://com-agilebits-users.s3.amazonaws.com/dave/1password7-upgrade-screen-en4hCVjGmYqm.jpeg https://com-agilebits-users.s3.amazonaws.com/dave/1password7...
iamdamian 5y ago
Adding to this, they've also left showstopping sync bugs in the standalone version, and the customer support team uses this as a reason to push people to switch to the subscription service. They were also giving away subscriptions for free for quite a while to get people to move. So yes, I'm with you in questioning the number.
- ValentineC 5y ago
  > Adding to this, they've also left showstopping sync bugs in the standalone version, and the customer support team uses this as a reason to push people to switch to the subscription service. Woah, really? Would you mind linking some threads for the benefit of everyone else skimming through this? (I'm still on 1Password 6, and the experience is mostly smooth-sailing except for browser extensions.)
  - iamdamian 5y ago
    This comes from personal experience with support. For example, I experienced a bug for 6+ months where Wi-Fi syncing stopped working, and customer service said "This is a bug, but we're probably not going to fix this any time soon. Here's a free credit to upgrade to the subscription service." I can't link to that interaction in particular, because it was over email, but you can see some of this behavior in their public forums: - A more benign (but still important) syncing bug, where the team indicated it wasn't a priority to fix. Even though they say the bug is 'visual', it shows a lack of commitment to maintaining sync as a core feature [0] - A public example of the sort of "bug to upsell" experience I had with support [1] [0]: https://1password.community/discussion/comment/535160#Comment_535160 https://1password.community/discussion/comment/535160#Commen... [1]: https://1password.community/discussion/comment/526068#Comment_526068 https://1password.community/discussion/comment/526068#Commen...
    - sixstringtheory 5y ago
      [0] is a lengthy support forum discussion discussing many points on whether WLAN sync is a worthwhile feature, even though it’s a thread specific to Windows. [1] shows the level of support you’ll receive for the feature. They will not actively investigate issues or release fixes, AFAICT. I’ve had my own issues with it. If you link through to the troubleshooting doc [2] from that page, you’ll see this message: > We’re unable to troubleshoot issues with the WLAN server beyond the scope of this article. If you’ve tried everything in the article and are still unable to connect, a 1Password membership is a more reliable sync method. I, too, took the 1PW membership route years ago for exactly this reason. [0]: https://1password.community/discussion/87524/on-wlan-sync-in-1password-7 https://1password.community/discussion/87524/on-wlan-sync-in... [1]: https://1password.community/discussion/116400/1passowrd-on-iphone-cant-sync-with-1password-wlan-server-on-mac https://1password.community/discussion/116400/1passowrd-on-i... [2]: https://support.1password.com/cs/wlan-server-troubleshooting/ https://support.1password.com/cs/wlan-server-troubleshooting...
rockbruno 5y ago
I'm one of these people. I didn't even know there was a non-subscription version when I bought it.

judge2020 5y ago

I think it depends on how they got 97%. They hide the standard version on the website, but the specific picture they show in-app[0] is pretty clear about the license option, so if it's 97% of people choosing the subscription via that screen i'd believe them. 0: https://com-agilebits-users.s3.amazonaws.com/dave/1password7-upgrade-screen-en4hCVjGmYqm.jpeg https://com-agilebits-users.s3.amazonaws.com/dave/1password7...

iamdamian 5y ago

Adding to this, they've also left showstopping sync bugs in the standalone version, and the customer support team uses this as a reason to push people to switch to the subscription service. They were also giving away subscriptions for free for quite a while to get people to move. So yes, I'm with you in questioning the number.

ValentineC 5y ago
> Adding to this, they've also left showstopping sync bugs in the standalone version, and the customer support team uses this as a reason to push people to switch to the subscription service. Woah, really? Would you mind linking some threads for the benefit of everyone else skimming through this? (I'm still on 1Password 6, and the experience is mostly smooth-sailing except for browser extensions.)
- iamdamian 5y ago
  This comes from personal experience with support. For example, I experienced a bug for 6+ months where Wi-Fi syncing stopped working, and customer service said "This is a bug, but we're probably not going to fix this any time soon. Here's a free credit to upgrade to the subscription service." I can't link to that interaction in particular, because it was over email, but you can see some of this behavior in their public forums: - A more benign (but still important) syncing bug, where the team indicated it wasn't a priority to fix. Even though they say the bug is 'visual', it shows a lack of commitment to maintaining sync as a core feature [0] - A public example of the sort of "bug to upsell" experience I had with support [1] [0]: https://1password.community/discussion/comment/535160#Comment_535160 https://1password.community/discussion/comment/535160#Commen... [1]: https://1password.community/discussion/comment/526068#Comment_526068 https://1password.community/discussion/comment/526068#Commen...
  - sixstringtheory 5y ago
    [0] is a lengthy support forum discussion discussing many points on whether WLAN sync is a worthwhile feature, even though it’s a thread specific to Windows. [1] shows the level of support you’ll receive for the feature. They will not actively investigate issues or release fixes, AFAICT. I’ve had my own issues with it. If you link through to the troubleshooting doc [2] from that page, you’ll see this message: > We’re unable to troubleshoot issues with the WLAN server beyond the scope of this article. If you’ve tried everything in the article and are still unable to connect, a 1Password membership is a more reliable sync method. I, too, took the 1PW membership route years ago for exactly this reason. [0]: https://1password.community/discussion/87524/on-wlan-sync-in-1password-7 https://1password.community/discussion/87524/on-wlan-sync-in... [1]: https://1password.community/discussion/116400/1passowrd-on-iphone-cant-sync-with-1password-wlan-server-on-mac https://1password.community/discussion/116400/1passowrd-on-i... [2]: https://support.1password.com/cs/wlan-server-troubleshooting/ https://support.1password.com/cs/wlan-server-troubleshooting...

rockbruno 5y ago

I'm one of these people. I didn't even know there was a non-subscription version when I bought it.