While the right PR thing for Airbnb to do is cover the damages done, I am a little disappointed by the Airbnb hate I'm reading here. Why should they be held lia

While the right PR thing for Airbnb to do is cover the damages done, I am a little disappointed by the Airbnb hate I'm reading here. Why should they be held liable for the damages? Were they negligent? Airbnb offers a service. They match renters with houses. Do they make any warranty as to the reputation of the renters? Go to http://www.airbnb.com/terms http://www.airbnb.com/terms and read the very first section. I'll admit that the victim has a good point about the secrecy imposed between the parties by Airbnb, but that's just a policy, not a liability, and it can be changed. It's like buying a car that isn't as safe as it could be. Sure you could pay more and get a very safe car, but as long as the manufacturer didn't misrepresent the safety of the car, you will have a hard time holding the company liable when you get injured in a crash.