It's not unreasonable, it's their business model. Airbnb is built on smoothing over the process of renting your house to a complete stranger. If they don't hav

It's not unreasonable, it's their business model. Airbnb is built on smoothing over the process of renting your house to a complete stranger. If they don't have a solution or even a process for the possibility that a complete stranger will trash my house, they just lost a huge part of their value proposition. I don't think anyone is saying Airbnb is legally liable— just that they should take responsibility for their own sake.