I think certain parts of FAQs can breathe a bit more and inject humor. Others can't. Payments, renter sec., etc are sacred ground. Funny is a disarming quality;

I think certain parts of FAQs can breathe a bit more and inject humor. Others can't. Payments, renter sec., etc are sacred ground. Funny is a disarming quality; you want these sections to reiterate strength, confidence and professionalism.