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Frankly, until google gets some kind of end-user support going, i would be hard-pressed to recommend any google service.
by Joeri 15y ago
Frankly, until google gets some kind of end-user support going, i would be hard-pressed to recommend any google service.
- jonknee 15y agoAnd the support people get from @yahoo.com, @hotmail.com and @aol.com addresses is better? Unless you're paying for something, don't expect support. You can pay for Google Mail if that end-user support thing is important to you, but I've never had a need for it.
- Vivtek 15y agoYahoo and Microsoft are not cutely asking you to stage an intervention to save your friends from their own misguided proclivities not to use them. So yes. Deserving of some derision.
- corin_ 15y agoPaying for Google services doesn't mean you get good support, FYI.
- jonknee 15y ago"Good support" is a pretty vague term, so I'm not sure what you mean. But you get a SLA and 24/7 access to support. Not sure what more you're looking for.
- corin_ 15y agoI've never needed support from Google so I can't speak from personal experience, but I've read many blogs and comments here on HN complaining that paying for gmail ought to mean good customer support, but in fact it's just as bad as it is for free users. I'm in bed on my blackberry and about to drift off, so I can't be bothered to find examples. Will take a look in the morning.
- jonknee 15y agoThere's a common confusion between users "paying for Gmail" by buying more storage and "paying for Google Apps" which is what comes with the SLA and support. Buying more storage simply gets you more storage. I'm sure there are horror stories from actual Google Apps customers, but that's surely the case for any company with tons of customers.
- wvenable 15y agoThe support you get from your ISP is quite good -- significantly better than what you get from any webmail provider.
- jonknee 15y agoUntil you move and have to switch ISPs...