In the ideal world, this is always a valid suggestion, but, sadly, we're not in one. It only really works in unsaturated job markets (when everyone can get a jo

In the ideal world, this is always a valid suggestion, but, sadly, we're not in one. It only really works in unsaturated job markets (when everyone can get a job), preferably with high learning curves (so threatening to leave can become a leverage by itself). Phone support is not one of those blessed markets.