> The customer and non-technical people won’t understand or value the quality steps in development, but you have to insist on it. Given the transient nature of

> The customer and non-technical people won’t understand or value the quality steps in development, but you have to insist on it. Given the transient nature of developers (mentioned in the article as a reason for them not caring about code quality), are they going to be any more willing to engage in regular arguments?