> Relatedly, the desire to drop the incident count to zero discourages recordkeeping of "near-miss" incidents, which generally deserve to have the same learning

> Relatedly, the desire to drop the incident count to zero discourages recordkeeping of "near-miss" incidents, which generally deserve to have the same learning process (postmortem, followup action items, etc) associated with them as the outcomes of major incidents and game days. Zero recorded incidents is a vanity metric in many orgs, and yes, this looses many fantastic learning opportunities. The end results is that these learning opportunities eventually do happen, but with significant impact associated with them.