My guess is that it's not just about securing data, it's also about looking over everyone's should to be sure they look like they are working. Instead of having

My guess is that it's not just about securing data, it's also about looking over everyone's should to be sure they look like they are working. Instead of having a supervisor for every ten people to spot check calls and go over performance they can scale to more people per supervisor. And the company doesn't bear the cost of the loss of privacy and dignity. Another win for the Apple's and Amazon's of the world...