You are referring to great features, but Arch just uses the same upstream packages as everyone else and in a more vanilla form, so it seems like it's about user

You are referring to great features, but Arch just uses the same upstream packages as everyone else and in a more vanilla form, so it seems like it's about user customization. If so, why is this the distribution's fault? The installation is a bit cumbersome but other than that you do not need to do much. I personally keep my configuration small and tidy, following a "bang for the buck" approach and have not faced any issues. Perhaps my usage patterns are just simpler, but even Steam works fine.