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> which captures all the key log files and status information from the ailing machine. Machine? As in singular machine goes down and you wake up 5 people? That
by krisoft 5y ago
> which captures all the key log files and status information from the ailing machine.
Machine? As in singular machine goes down and you wake up 5 people? That just sounds like bad planning.
> Pearson is spinning up a new cloud server, and Rawlings checks the documentation and procedures for migrating websites, getting everything ready to run so that not even a second is wasted.
Heroic. But in reality you have already wasted minutes. Why is this not all automated?
I understand that this is a simulated scenairo. Maybe the situation was simplified for clarity, but really if a single machine going down leads to this amount of heroics then you should work on those fundamentals. In my opinion.
- LambdaComplex 5y agoAgreed. While reading this, I was thinking "This is so important that you'll wake all these people up in the middle of the night, but you only have a single ISP? No backup ISP with automated failover?"
- RationPhantoms 5y agoNot only that but they appear to be okay with the fact that a single ISP has knocked them offline. If I was a customer of theirs and found out, I would probably change providers.
- commiefornian 5y agoThey skipped over a few steps of ICS. ICS starts with a single person playing all roles. It prescribes a way to scale up and down the team in ways that streamlines the communication so everyone knows their role, nothing gets lost when people come in and out of the system and you don't have all hands conference calls and multiple people telling the customers multiple things or multiple people asking for status updates from each person.