It's not only Amazon reviews. But also Google My Business reviews. Not to mention Yelp. One of our businesses depend a lot on GMB reviews. Fortunately we're go

It's not only Amazon reviews. But also Google My Business reviews. Not to mention Yelp. One of our businesses depend a lot on GMB reviews. Fortunately we're good about customer service and doing a good job, so 98% of our reviews are 5 stars. However, in a couple of cases, customers gave us one star for things we had absolutely no control over, or something that was quite trivial and could be resolved in a minute or two. It's insane what that very tiny segment of reviewers will do. There is good and bad about this. We've found a few bad reviews are actually a good thing, since people have said directly to us that we seem like a "Real" company. They know that reviews are gamed a lot these days. And they realize that real companies make mistakes. So we take those "L"'s and move on. I don't agree with the heavy-handedness, but I understand they some do it. These guys are taking it too far though.