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why is this bad? there's a lot of personal / confidential info they deal with. and when they work in office, there are strict rules like no phones, no pen/penci
by tsjq 5y ago
why is this bad? there's a lot of personal / confidential info they deal with. and when they work in office, there are strict rules like no phones, no pen/pencil, etc at the work area.
- okokwhatever 5y agoEasy, because it's their home, not an office, not a place to be video recorded and studied by algorithms. If we don't understand this simple fact we are doomed.
- moritonal 5y agoSo I fully agree, but we have to acknowledge then that the same kind of work can't be done at the home? On the flip side as a customer I wouldn't want my personal data to just float about the country into people's homes with loose security?
- tsjq 5y ago>On the flip side as a customer I wouldn't want my personal data to just float about the country into people's homes with loose security? exactly this is my point, too.
- gambiting 5y agoAlso it's not an insurmountable problem - recently I was paying for something over the phone, and the person said "I'm currently working from home, so in order to take your payment I will have transfer you to an automated system". Done.
- vangelis 5y agoDo you work with PHI or PII? Should there be a webcam in the home of software developers with much more efficient access to that data? They can dump the entire customer database and sell it to spammers, can call center employees do that?
- moritonal 5y agoWell.. yeah? Software developers shouldn't have access to PII and if they did need to for some reason I really would expect to be on a vid-conference with our DevOps team whilst I investigate an issue?
- mvanbaak 5y agoReally? You think it's ok for $random company to install camera's in your home? If so, I have no idea how to respond to this. Let's just go with the assumption your comment is sarcasm.
- tsjq 5y agoit is not sarcasm. the customer care employee who is WFH and has access to your bank / income / health records can click your details on their phone and share with cops / telemarketing companies / criminals that will come after you . you okay with that ?
- Jochim 5y agoThe software developer who is WFH can do much worse. But for some completely unknown reason no one seems to be suggesting that they should be heavily surveiled...
- deleted 5y ago[deleted]
- mvanbaak 5y agoNo, but this should _NOT_ be fought by invading the privacy of the home of the employee. Besides that, as others already stated, there are a lot of jobs that have a lot more access and they are not subject of those invasions. This invasion with camera's and microphones etc to monitor the employee and it's surrounding is simply not ok. And specially not when it's about their HOME. No matter how you try to defend it.
- simion314 5y agoMaybe the system is broken, why should this data be visible to the customer service by default? Some competent Apple engineers could have created some privacy/security focused systems. And for the cases where this engineers can't create such a system have this type of operation forwarded to a different support person in a higher level.
- newsclues 5y agoI worked in a telco call centre with no phone rules, paper shredders for any written notes, security cameras and door access control. People still played on their smart phones and vaped weed in the office. Technology and rules to maintain security, all are nearly worthless when wages and morale aren’t priorities.