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Subplot: I doubt they care. Since spotify is designed to lose money it has little reason to care if customers cancel, it's only going to be concerned if investo

by RNCTX 5y ago

Subplot: I doubt they care. Since spotify is designed to lose money it has little reason to care if customers cancel, it's only going to be concerned if investors lose interest.

city41 5y ago
Yeah, I wouldn't be surprised. I think bugginess just doesn't affect bottom lines of most companies these days, hence the state we're in. Also, anecdotally, I find people are very tolerant of bugs and just suffer in silence a lot of the time.
- hutzlibu 5y ago
  " I find people are very tolerant of bugs and just suffer in silence a lot of the time." Most people probably blame themself of not getting it. Or throw hands in the air of what to do about it. And most don't know that you can make software that fits to the user needs and not the other way around. OpenSource could have potential here, but most free software developers are not really into UX design either and seem to expect the same tech level of their audience as they have.
  - cpeterso 5y ago
    If your users don't have another option, or your product has serious network effects, users will keep coming back. From Fast Company 2016: "To test its users’ loyalty, Facebook sometimes made its Android app crash for several hours over the course of several years. ... Users were so hooked that they “never stopped coming back,” despite the errors." https://fastcompany.com/3055089 https://fastcompany.com/3055089 (2016)
    - hutzlibu 5y ago
      It is always fascinating how little respect FB has for its users, yet they stay.
- lupire 5y ago
  Why did you write "yeah" and then contradict everything parent said about revenue impact?
  - city41 5y ago
    Are you equating "bottom line" with revenue? Is that why you feel this is a contradiction? Bottom line also has a more general definition of "the company's end goal". If the bugs don't impact Spotify's goals, then they are not motivated to fix them.
- anontrot 5y ago
  what else can the users do?
snack-boye 5y ago
How do you even run a company like that? Sounds soulless af. I mean, sure make money for your investors, but shouldn't you also try to fulfill your mission statement? Or is the mission statement only to make the share price go up? So you just make it look good on financials?
oakfr 5y ago
What do you mean by « Spotify is designed to lose money »? Also, a decrease in number of users will definitely worry Spotify and draw negative investors’ attention.

by RNCTX 5y ago

Subplot: I doubt they care. Since spotify is designed to lose money it has little reason to care if customers cancel, it's only going to be concerned if investors lose interest.

city41 5y ago

Yeah, I wouldn't be surprised. I think bugginess just doesn't affect bottom lines of most companies these days, hence the state we're in. Also, anecdotally, I find people are very tolerant of bugs and just suffer in silence a lot of the time.

hutzlibu 5y ago
" I find people are very tolerant of bugs and just suffer in silence a lot of the time." Most people probably blame themself of not getting it. Or throw hands in the air of what to do about it. And most don't know that you can make software that fits to the user needs and not the other way around. OpenSource could have potential here, but most free software developers are not really into UX design either and seem to expect the same tech level of their audience as they have.
- cpeterso 5y ago
  If your users don't have another option, or your product has serious network effects, users will keep coming back. From Fast Company 2016: "To test its users’ loyalty, Facebook sometimes made its Android app crash for several hours over the course of several years. ... Users were so hooked that they “never stopped coming back,” despite the errors." https://fastcompany.com/3055089 https://fastcompany.com/3055089 (2016)
  - hutzlibu 5y ago
    It is always fascinating how little respect FB has for its users, yet they stay.
lupire 5y ago
Why did you write "yeah" and then contradict everything parent said about revenue impact?
- city41 5y ago
  Are you equating "bottom line" with revenue? Is that why you feel this is a contradiction? Bottom line also has a more general definition of "the company's end goal". If the bugs don't impact Spotify's goals, then they are not motivated to fix them.
anontrot 5y ago
what else can the users do?

snack-boye 5y ago

How do you even run a company like that? Sounds soulless af. I mean, sure make money for your investors, but shouldn't you also try to fulfill your mission statement? Or is the mission statement only to make the share price go up? So you just make it look good on financials?

oakfr 5y ago

What do you mean by « Spotify is designed to lose money »? Also, a decrease in number of users will definitely worry Spotify and draw negative investors’ attention.