Sure, but people can only focus on so much at once. To achieve Amazon levels of customer support at Amazon scale, you need years of sacrificing other things in

Sure, but people can only focus on so much at once. To achieve Amazon levels of customer support at Amazon scale, you need years of sacrificing other things in pursuit of customer service. See this Jeff Bezos interview from 1999: https://www.youtube.com/watch?v=GltlJO56S1g https://www.youtube.com/watch?v=GltlJO56S1g