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I hadn't heard of the company before, but now I'll know to steer well clear of it, should the occasion ever arise -- thanks.
by jfk13 5y ago
I hadn't heard of the company before, but now I'll know to steer well clear of it, should the occasion ever arise -- thanks.
- hosh 5y agoI have implemented payments using their platform. Even before hearing about this, I would not use them again.
- cblconfederate 5y agowhat are the alternatives to use for their niche (merchant of record for game micro-transactions) ?
- hosh 5y agoI don’t know of one. And maybe that was why Xsolla saw 40% growth until recently. But you can only go so long without fixing problems with your product before people stop using it. I am also coming from the perspective of someone who has implemented Stripe in a SAAS application. I can see why Xsolla will appeal to game shops, but compared to what I can do with Stripe, I wouldn’t use Xsolla. From a general strategic analysis approach though, based on my experience working with Xsolla: - if you already have a good customer service and know your users and fans, you do not want to depend on someone else’s customer support team. They won’t engage with your users the way you will, and now your customer service have to work through Xsolla customer service - if you need to customize the skin and experience of the payment flow, you cannot have someone else be the merchant of record - if your team already has competencies in writing web apps and operating infrastructure, you can do a better job than Xsolla at implementing virtual currencies, item shops - if the people paying for the games, virtual currencies, and items are not the gamers themselves, then the many payment integrations that Xsolla offers do not matter as much - if you are mainly operating in a few countries, then the international payment integrations Xsolla offers are not really much of an advantage