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> Jira, Confluence, Gmail, chats, documents, dashboards Metrics almost as bad as “butts in chairs”, “physically in the office” and my all time favourite “spend

> Jira, Confluence, Gmail, chats, documents, dashboards Metrics almost as bad as “butts in chairs”, “physically in the office” and my all time favourite “spending 4hrs a day responding to emails”. I mean it’s possible that these 150 people were doing absolutely nothing… in which case these metrics can be a decent yardstick I suppose, but you can also generate a ton of activity in collaboration tools and contribute very little actual value. It’s like the help desk tech who just closes the easy tickets because that is the metric they are evaluated on.

tedivm 5y ago
As they say, "“When a measure becomes a target, it ceases to be a good measure." If I worked at a company like this I would spend my time doing visible work that bumps up the metrics regardless of whether that was what really brought value to the company.
- lb1lf 5y ago
  -I used to work at a large multinational engineering company which was obsessed by mice - meaningless indicators of company efficiency - for a while, it was decided that we should have large, billboard-like displays at every site showing our progress towards various goals. We had a (stifled) laugh when our designated goal was to increase delivery precision to 70%[], this was illustrated by a large, easy-to-read poster prominently displayed in the lobby where we received customer representatives. Sigh. [] After an outsourcing orgy had made our manufacturing facilities crash and burn, much to the surprise of upper-level management)