Just a thought on point number 2. I fully agree with you that a good "product" and design is a reason for people to pick one content provider over another. It'

Just a thought on point number 2. I fully agree with you that a good "product" and design is a reason for people to pick one content provider over another. It's almost exclusively about what content a provider has access to. One particular example that I would call out is funimation. They offer a streaming service that has a very large library of english dubbed anime. Their platform sucks - missing features, constantly receive errors about needing a subscription (even when you're a pro member), sometimes specific episodes just won't player. Yet, they are still a huge player in the market because they offer content that people want.