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I use Braintree as mentioned, but only for Paypal. I could technically switch over all new payments to go there right now, but I have 4 years of customer data
by buf 5y ago
I use Braintree as mentioned, but only for Paypal.
I could technically switch over all new payments to go there right now, but I have 4 years of customer data in Stripe that would be horrible to migrate.
In particular, dozens of renewals happen per day that are now being lost.
- h2odragon 5y agoI don't use Stripe; assuming you still had access, how hard would exporting that data be? I'm also curious how rough the translation and reimport would be if you had an alternative, ready to go solution. "The customer DB" is sacred and untouchable to many businesses, and capturing that "as a service" is certainly a danger to the continued operation of a shop.
- buf 5y agoI have all the information but would be unable to charge their cards, as that information is stored in Stripe and I do not store credit card information.
- h2odragon 5y agoManually call every customer, explain, and beg for details to re-enter? 20 years ago our shop was running a conference, and had offered folks a "pre-payment plan" for the signup fee; where they could pay the $495 or whatever in 3 installments. We ran this for a year, and then a month before the conference was to happen the AMEX processor we were using decided they didn't like our politics, refunded all the outstanding charges we had, etc. Sorting out who had paid what, if someone had paid with another card, or wanted a refund; was an absolute nightmare. Only about ~500 people iirc, but the fixups kept consuming time for months after.