LOL, reminded me of my own case. I had the fewest issues closed and longest time to close owned issues. But my boss knew the reasons and was very understanding

LOL, reminded me of my own case. I had the fewest issues closed and longest time to close owned issues. But my boss knew the reasons and was very understanding that I was acting as escalation point for the team. It was the upper management, who was lead by a bean counter CEO, couldn't understand why I was still around with such low productivity. Saving grace was my boss and sales people who kept hearing good things about me from customers.