It usually goes something like this: We need software to do X. Call IT, they give you software that sort of does part of X, but it's some enterprise garbage w

It usually goes something like this: We need software to do X. Call IT, they give you software that sort of does part of X, but it's some enterprise garbage where you quit your job if you have to use it. Call IT and tell them that's not a good solution. We have this other realistic solution instead. IT, not wanting to be bothered, laughs and hangs up the phone. Sometimes they'll throw in an excuse that everyone knows doesn't make any sense. The workers that need to do their job pay for an actually working solution out of other funds (or use their personal software). Things go wrong and they call you. It's the ineffectiveness of IT to help people get their work done that's the source of the problem.