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The problem with such a post is that it violates the first principle of user centered design. Talk to your users. Did anyone tell him that NYT is broken? Did he
by prayag 15y ago
The problem with such a post is that it violates the first principle of user centered design. Talk to your users. Did anyone tell him that NYT is broken? Did he go and ask a single user who goes to NYT everyday to figure out what his problems are? Or saw him use the site.
It's easy to re-design something from outside in. It's much harder to design it inside out when you have a more complete picture of what users are doing and have a rough idea of what they want.