If you can automate 80% of the jobs your customers require, you can make a billion dollars and send the other 20% potential customers to talk to Mailer Daemon.

If you can automate 80% of the jobs your customers require, you can make a billion dollars and send the other 20% potential customers to talk to Mailer Daemon. If you automate 80% of every job and leave 20% to every customer, you have no customers.