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The reason is because airport operators, quite simply, don't care. There is a company that shows up and says "we can provide restaurants for everything in your
by rtpg 5y ago
The reason is because airport operators, quite simply, don't care. There is a company that shows up and says "we can provide restaurants for everything in your airport". You check off the box of "provide services behind the security gate". They get to take their big profits.
And it's a captive market! What, you're not going to take a plan out of Dallas cuz you hate DFW? No! You're in Dallas! You don't have that much of a choice in the first place.
Airport operators of course benefit from _some_ customer satisfaction (in the same way that airliners feed people to keep the peace in the planes themselves on int'l flights). It's not like there's _no_ feedback loop. But "my beer is too expensive" is not going to register very high on their concerns.
There are also "legitimate" issues around how (especially behind security gates) there are logistics costs in running stuff. It's not like your delivery person can easily just show up at your doorstep with your frozen steaks or whatever you need to make food. But if they can put vending machines with reasonable costs at the top of Mt Takao, I feel like they could do a _bit_ better here.