once I got terrible service at an airport Starbucks. I used the URL on the receipt to report my negative experience to HMS, AND ALSO reported it on the Starbuck

once I got terrible service at an airport Starbucks. I used the URL on the receipt to report my negative experience to HMS, AND ALSO reported it on the Starbucks website. I received a $10 Starbucks gift card from HMS (more than amount of my purchase) and a $20 gift card from Starbucks. Awful service but at least I feel like I got my money’s worth. Interesting that Starbucks corporate was more generous than HMS. They were both very responsive, fwiw