>How come other tech companies can handle customer support I would challenge that assumption. There are countless stories of ISPs, carriers, Sony, etc handing

>How come other tech companies can handle customer support I would challenge that assumption. There are countless stories of ISPs, carriers, Sony, etc handing over someones account to a hacker because the hacker called up and said they were locked out. How do you verify someone who has called up on the phone to see they are the real owner of the account and not the person who knows the current password? I would rather have maximum security on my account. 2FA, other methods of verification. And if I get locked out I get locked out. Hopefully the account would be set up to self destruct after n months inactivity. I can create a new account and upload my backups. I would much rather this than allowing some random tech support person hand over my account to someone on the phone. There is also the "You get what you pay for" thing. Support costs money and people are not paying for Facebook. I pay for a Google One subscription and this gives me access to customer support. I also do a monthly data dump using Google Takeout so I am prepared to either create a new google account or move to an alternative platform if my account is locked. Getting locked out and having no one access my account is far preferable to having someone else given access to my account.