Sadly, the moral is that you can build a company without user support. You just need to grow fast past the stage where users can ignore you. Even if you don’t

Sadly, the moral is that you can build a company without user support. You just need to grow fast past the stage where users can ignore you. Even if you don’t have a FB account you are in danger of imposter creating one for you. A very small percent of customers require support and you can safely ignore them.