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The people are the problem, they can be tricked in to giving access to the wrong person. That's why I'm suggesting some kind of identify verification service is

The people are the problem, they can be tricked in to giving access to the wrong person. That's why I'm suggesting some kind of identify verification service is the only safe way. It is not reasonable to have every service have it's own identity verification venue in every city so it would have to be centralized some how.

weare138 5y ago
How come other tech companies can handle customer support but Facebook can't? Oh that's right they can but just don't do it. It's not like they can't afford it but would mean slightly less profits. Like I said they don't do it because the cost of not having a support staff hasn't exceeded the financial liability of not having one. Tech companies can and do provide customer support at scale. It's not that it can't be done, Facebook just doesn't do it because you losing your account is an unnoticeably minute lose of potential revenue compared to the cost of providing support. You losing your Facebook account doesn't cost Facebook shit. Fixing that problem does. But instead of just proposing Facebook hire a support staff you want everyone to now give copies of their ID's to Facebook instead? Facebook. One of the most egregious exploiters of our personal information for profit. And the answer is to just give them more because the massive amount of information they already have isn't enough to solve this trivial issue. Have you considered that Facebook is just a corporation who's sole purpose is to generate revenue for it's owners and shareholders like every other corporation and you are just a commodity to them? Facebook has the money to solve your problems with Facebook but why would they bother when no matter what they do everyone just keeps using Facebook.
- SilverRed 5y ago
  >How come other tech companies can handle customer support I would challenge that assumption. There are countless stories of ISPs, carriers, Sony, etc handing over someones account to a hacker because the hacker called up and said they were locked out. How do you verify someone who has called up on the phone to see they are the real owner of the account and not the person who knows the current password? I would rather have maximum security on my account. 2FA, other methods of verification. And if I get locked out I get locked out. Hopefully the account would be set up to self destruct after n months inactivity. I can create a new account and upload my backups. I would much rather this than allowing some random tech support person hand over my account to someone on the phone. There is also the "You get what you pay for" thing. Support costs money and people are not paying for Facebook. I pay for a Google One subscription and this gives me access to customer support. I also do a monthly data dump using Google Takeout so I am prepared to either create a new google account or move to an alternative platform if my account is locked. Getting locked out and having no one access my account is far preferable to having someone else given access to my account.
visarga 5y ago
That puts all the power in the hands of this identity verification system. They could ban a product or person with no recourse, and be even more centralized (monopolistic).
- d110af5ccf 5y ago
  Which is why such a service should never be both centralized and private. The post office probably isn't going to ban you. For banks, there's many to choose from.

weare138 5y ago

How come other tech companies can handle customer support but Facebook can't? Oh that's right they can but just don't do it. It's not like they can't afford it but would mean slightly less profits. Like I said they don't do it because the cost of not having a support staff hasn't exceeded the financial liability of not having one. Tech companies can and do provide customer support at scale. It's not that it can't be done, Facebook just doesn't do it because you losing your account is an unnoticeably minute lose of potential revenue compared to the cost of providing support. You losing your Facebook account doesn't cost Facebook shit. Fixing that problem does. But instead of just proposing Facebook hire a support staff you want everyone to now give copies of their ID's to Facebook instead? Facebook. One of the most egregious exploiters of our personal information for profit. And the answer is to just give them more because the massive amount of information they already have isn't enough to solve this trivial issue. Have you considered that Facebook is just a corporation who's sole purpose is to generate revenue for it's owners and shareholders like every other corporation and you are just a commodity to them? Facebook has the money to solve your problems with Facebook but why would they bother when no matter what they do everyone just keeps using Facebook.

SilverRed 5y ago
>How come other tech companies can handle customer support I would challenge that assumption. There are countless stories of ISPs, carriers, Sony, etc handing over someones account to a hacker because the hacker called up and said they were locked out. How do you verify someone who has called up on the phone to see they are the real owner of the account and not the person who knows the current password? I would rather have maximum security on my account. 2FA, other methods of verification. And if I get locked out I get locked out. Hopefully the account would be set up to self destruct after n months inactivity. I can create a new account and upload my backups. I would much rather this than allowing some random tech support person hand over my account to someone on the phone. There is also the "You get what you pay for" thing. Support costs money and people are not paying for Facebook. I pay for a Google One subscription and this gives me access to customer support. I also do a monthly data dump using Google Takeout so I am prepared to either create a new google account or move to an alternative platform if my account is locked. Getting locked out and having no one access my account is far preferable to having someone else given access to my account.

visarga 5y ago

That puts all the power in the hands of this identity verification system. They could ban a product or person with no recourse, and be even more centralized (monopolistic).

d110af5ccf 5y ago
Which is why such a service should never be both centralized and private. The post office probably isn't going to ban you. For banks, there's many to choose from.