You actually make my point; you're describing something much easier to track, a website purchase. The effort is much lower, you can literally just refund the mo

You actually make my point; you're describing something much easier to track, a website purchase. The effort is much lower, you can literally just refund the money, which is a normal part of business operations, so yes, of course i would expect them to. Would I expect them to find someone who was erroneously charged too much in person, who paid in cash? No, because the effort would be so large. In terms of contacting customer service, sure. If there's a nice easy way to do so via the internet. If it's, for instance, a phone tree, that after 5 minutes I still haven't gotten a human? Nope. Or if they ask me to do literally anything beyond hand it over to a courier (for, again, the "they shipped me too much"? Nope.