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The annoying thing is that the store again has all the power here. If you get overcharged for something that was supposed to be on sale, scans as the wrong item
by boatsie 5y ago
The annoying thing is that the store again has all the power here. If you get overcharged for something that was supposed to be on sale, scans as the wrong item, or the price label is different than the scan, it is on YOU to notice, then wait in line in person to explain the problem and get it corrected.
There is no penalty for the store and you don’t get any additional compensation, so most people will say, “I guess it’s just $2 so it’s not worth fixing.” But suppose this happens to thousands of people. The company always wins.
- gkoberger 5y ago"The company always wins." You're replying to a story where the company lost. There's a ton of consumer protection laws. I agree companies might have the upper hand, but I think consumers have a lot of recourse here in the US. There's tons of laws, the ability to do chargebacks, etc.
- akersten 5y ago> You're replying to a story where the company lost. When people say "The house always wins" re: casinos, we don't take the rare slots payout as evidence that the outcomes are not, in fact, stacked against the little guy.
- plorkyeran 5y agoWhat makes being overcharged due to errors more common than being undercharged? If anything I would expect it to be the other way around as it is easier to accidentally fail to scan an item than to accidentally double-scan an item, and personally I'm much more likely to double-check everything when the total comes out surprisingly high than when it comes out surprisingly low.
- bluefirebrand 5y ago> What makes being overcharged due to errors more common than being undercharged? Design? The people making these systems are doing so at the behest of customers who would find overcharging much more acceptable than undercharging.